Terms and Conditions

Product Guarantees, Returns, and Inventory Repurchase

HelixLife International LLC warrants the quality of its products and will exchange any damaged or defective merchandise. HelixLife offers a 30-day, 100%, money-back refund on merchandise* sold to Retail Customers directly by IP and to Preferred Customers who purchase online through an official HelixLife website. Repeat orders are not eligible for refunds.  Orders older than 30 days are not refundable.  IPs are also offered a 30-day, 100%, money-back guarantee on merchandise* when returned to the company in like new re-saleable condition. All returns must be pre-authorized through HelixLife's RMA process. The products must include a copy of the Purchase Receipt emailed at time of purchase and be in original packaging. Resigning IPs may be entitled to additional buy-back provisions - see paragraph 8.2.3.  Returns for refunds in excess of $50.00 by an IP may result in the Involuntary Cancellation of his/her promoter account. Please note that it can take up to 10 business days for refunds to fully process.  All refunds are made by company check and are mailed via First Class Mail to original purchaser as shown on the corresponding Order.  No Returns will be accepted for ANY product without a return authorization.  Return authorizations may be obtained only from support@helixlife.com.  No refunds will be processed for ANY product until the package has been returned to us at Helix Life Int’l, LLC, 2246 NC Highway 62 N, Blanch, NC 27212.  Shipping – and any insurance – on returns is the responsibility of the purchaser.  All transactions are based upon the U.S. Dollar. HelixLife is not responsible for fluctuating exchange rates. HelixLife International LLC reserves the right to deny any return.

*Any Helix Energizer Water System return is limited to within 14 days of the original purchase.

**Only initial subscription orders are eligible for refund.

 Updated Jan. 28, 2020



Helix Life Online Privacy Policy

Helix Life International LLC and its affiliates and subsidiaries (“HELIX LIFE”) are committed to respecting your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products and services, (collectively, our “Services”).

What we collect.

We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:

    • visit and use this website;
    • transact with us on or in relation to this website, including information relating to any purchases you make of our products;
    • provide to us to register with us and/or subscribe to our email notifications.

    Your personal data includes information such as:

    • Name
    • Address
    • Telephone number
    • Date of birth
    • Email address
    • Other data collected that could directly or indirectly identify you.

    Our Online Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data.

    Information about website visits.

    Upon logging onto our Web server, our Web server may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you (such as survey information and/or site registrations).

    We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.

    We do not collect your E-mail address unless you contact us by E-mail or volunteer your E-mail address and other personal information.

    We use cookies on this website. A cookie is a text file sent by a web server to a web browser that is stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use that information to recognize your computer when you visit our website, and to personalize our website for you.

    Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.

    How we use it.

    HELIX LIFE uses your information to better understand your needs and provide you with better service. will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

      • To help you complete a transaction;
      • To communicate back to you;
      • To provide you a link to update your account at HELIX LIFE;
      • To send you invoices for each purchase transaction made on our website;
      • To apprise you of technical, legal and support matters;
      • To update you on services and benefits;
      • To improve your browsing experience by personalizing the website;
      • To send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;
      • To send you marketing communications relating to our business which we think may be of interest to you by post, email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications to be sent by emailing us at support@HelixLife.com).

      Whom we share it with.

      HELIX LIFE will not sell, rent or lease your personally identifiable information to others unless we have your permission or are required by law. We will only share the personal data you provide online with other HELIX LIFE entities and/or business partners who are acting on our behalf for the uses described above. Such HELIX LIFE entities and/or business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data.

      Antispam Policy.

      HELIX LIFE does not send spam. Spam is unsolicited email also known as Unsolicited Commercial Email (UCE). It involves emails sent to users who:

        • Have no association with the sender;
        • have registered an account but not opted in to receive commercial emails;
        • have previously opted in but then opted out of receiving commercial emails.

        Spam is also email communications without a valid reply-to address.

        Please make sure you do not flag HELIX LIFE as 'Spam' or 'Unsolicited' in your email program. When you do not receive expected emails from HELIX LIFE, be sure to check your spam folder.

        Communicating with you.

        The goal of our email communication is to inform our Newsletter Subscribers of the new updates and promotions which are published on a regular basis. Our Newsletters include the links to our new products, information about promotions and latest news from the field.

        After completing our order or enrollment process, a customer or Independent Promoter becomes a Newsletter Subscriber. Our email communications with our Newsletter Subscribers is based solely on their permission. Each of our newsletters contain an Unsubscribe link at the top or bottom of the message.

        We do not sell or distribute (for financial gain or for free) or otherwise disclose any Independent Promoter or customer e-mail addresses to any third parties except when legally required.

        We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

        • Email
        • Text (SMS) messages
        • Telephone calls
        • Automated phone calls or text messages.

        Other disclosures.

        In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

          • to the extent that we are required to do so by law;
          • in connection with any legal proceedings or prospective legal proceedings;
          • to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and mitigating losses).

          Except as provided in this privacy policy, we will not provide your information to third parties.

          International Use.

          Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.


          HELIX LIFE is committed to ensuring the security of your information. We have put in place appropriate physical, electronic and managerial procedures to safe and secure the information we collect online. While we use the latest in encryption technology when collecting or transferring sensitive date, such as credit card and bank account information, we cannot guarantee the security of data sent over the Internet.

          We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

          You are responsible for keeping your passwords confidential.


          HELIX LIFE will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice.

          In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to support@HelixLife.com) at any time and we will do everything we can to honor such requests.

          Financial Information.

          Credit card and bank account numbers are used only for payment processing and are not retained for other purposes. The website retains details of your purchases and purchased products in your account, but no sensitive details relating to your payment methods are stored or handled by HELIX LIFE.

          Changes to this Privacy Policy.

          HELIX LIFE may, from time to time, use customer information for new, unanticipated uses not previously disclosed in our privacy policy. When we do, we will revise the updated date at the bottom of this page to notify you of these changes. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

          Third party links.

          HELIX LIFE may at times provide links to other websites. These sites are not controlled by HELIX LIFE and we are not responsible for any content contained on any such website. While we try to link only to site that share our high standards and respect for privacy, HELIX LIFE is not responsible for the privacy practices employed by third party websites. You should read the privacy and security policies of other websites carefully.

          Contact Us.

          If you have comments or questions about our privacy policy or our treatment of your personal data, please contact us at Support@Helix Life.com, or by mail to:

          Helix Life International LLC
          2246 NC Highway 62 N.

          Blanch, NC 27212
          Support@Helix Life.com

          Updated on November 1, 2018



          Welcome to Helix Life International LLC’s Web Site. Helix Life International LLC ("we”, "us” or "our”) maintain the Site and the information and services offered on the Site to you, subject to the following Terms of Use ("TOU”). Your use of Helix Life’s web site(s), including all web pages (collectively, the "Site”) and all information, data, text, URLs, graphics, software, images, designs, sounds, advertising or any other materials (collectively, the "Content”) contained therein, or your use or purchase of any Helix Life goods, services or in connection with the Helix Life business opportunity (collectively referred to hereinafter as, "Offerings”) confirms your acceptance of these TOU and is subject to your continued compliance with the terms and conditions of these TOU.

          If you are dissatisfied with the Site, your sole and exclusive remedy is to stop using the Site.

          We reserve the right at any time to modify these TOU by updating this posting with or without notice to you. Any changes to these TOU will be effective immediately upon notice, which may be provided to you via e-mail or by display on the Site (hereinafter "Notice”). Your use of the Site or other Offerings after such Notice will be deemed acceptance of such changes. Please continue to periodically review these TOU when using the Site because they are binding on you. By continuing to access and use the Site after these TOU have been modified, you are agreeing to such modifications. In addition, when using particular services or features on the Site, you shall be subject to any posted guidelines or rules applicable to such services or features that may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into these TOU.

          Medical Disclaimer

          Information and statements regarding Helix Life dietary supplements and equipment have not been evaluated by the Food and Drug Administration and the products on the Site are not intended to diagnose, treat, cure or prevent any disease. Information on the Site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider.


          You must obtain access to the Internet and pay any service fees associated with such access to use the Site. In addition, you must provide all equipment necessary for you to access the Internet. You are and will remain solely responsible for the purchase, hookup, installation, loading, operation and maintenance of any hardware, software, telephone (cable or other) service, and the Internet access service to your personal computer and for all related costs. You are solely responsible for scanning your hardware and software for computer viruses and other related problems before you use them. We have no liability or responsibility for any error or failures relating to the malfunction or failure of your hardware or software.


          You represent and warrant that you are at least 18 years old. Helix Life products and the Helix Life business opportunity cannot be offered, shipped into or sold in any country outside of those countries that are previously authorized by Helix Life.

          Use of Site

          The Site and information, features and services available through the Site may be referred to herein collectively as the "Service”. Unless explicitly stated otherwise, any new features or services that augment or enhance the Service in the future shall be considered part of the Service and subject to these TOU. The Service is provided primarily for informational purposes, and is not guaranteed. We shall not be responsible or liable for the accuracy, completeness, usefulness or availability of any information or other content, data, text, URLs, graphics, advertising or any other materials (collectively, the "Content”) transmitted or made available via the Service. We shall not be responsible or liable for any decisions made in reliance on such information.

          You should assume that all content, materials, designs, text and images (collectively, the "Materials”) contained on the Site are copyrighted and may not be used except as provided in these TOU. You may download one copy of the Materials to one computer for your personal and non-commercial home use provided you do not change any copyright, trademark, or other proprietary notice. You may not modify the Materials at the Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other Web site or networked computer environment for any purpose is prohibited. Helix Life neither warrants nor represents that your use of the Materials will not infringe rights of third parties not affiliated with Helix Life. Any unauthorized use of the Materials is strictly prohibited and is a violation of the rights of Helix Life and/or third parties, including, without limitation, under copyright laws, trademark laws, the laws of privacy and publicity. If you breach any of these terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.


          You may be required to register for and create an account with the Service in order to access certain information and features offered through the Service. As part of the registration and account creation process, you will select a password and provide us with certain registration information. You are solely responsible for maintaining the confidentiality of your password(s) and for all usage or activity on your account, including the use of your account by any person using your password(s). If you choose to register with the Service or otherwise provide personal or other information to the Service, you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form or other areas of the Service, and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information to us that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

          Privacy Policy

          If you provide information to the Site, you agree to provide accurate, current and complete information about yourself where requested and you agree to maintain and update such information as appropriate. Any personal or other information you provide to us is subject to our Privacy Policy. Pursuant to our privacy policy, we may disclose any information about you that we collect through the Site or otherwise to third parties. For more information, view our full Privacy Policy. Any changes to the Privacy Policy will be effective immediately upon Notice. Your use of the Site or other Offerings after such Notice will be deemed acceptance of such changes. Be sure to review the privacy policy periodically.

          Third Party Web Sites

          The Site may provide links to Web sites or resources outside of the Site. Because we have no control over external sites and resources, you acknowledge and agree that we are not responsible for the availability of such sites or resources, and do not endorse and are not responsible or liable for any Content, advertising, goods, services or other materials on, available through or provided by such sites or resources. Your correspondence or business dealings with, or participation in promotions of, any Web sites that you find or link to through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Web sites. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of links to such Web sites.

          User Submissisons

          The Site may provide you with an opportunity to communicate with us. You are responsible for any and all Content that you send to us. Any communication, whether it be suggestions, ideas, concepts, graphics, photography, images, sounds, text, know-how or other material you do transmit to Helix Life through the Site or otherwise will be considered as non-confidential and non-proprietary ("Communications”). Helix Life will have no obligation with respect to Communications. Any Content you transmit to or post on the Site may be used or published by us or our designees for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting in any media throughout the world and in perpetuity without restriction or payment of compensation to you. Furthermore, we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

          In the event that Helix Life may allow for discussions, chats, postings, transmissions, bulletin board and the like on the Site, Helix Life is under no obligation to monitor or review such transmitted information and assumes no responsibility or liability arising from the content of any such transmissions nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy of any such information.

          User Conduct

          You may not use the Site or other Offerings or any information that you get from the Site or other Offerings to: interfere with any other user’s use of the Site or other Offerings; conduct any unlawful activity; intentionally solicit or harm minors in any way; misrepresent your own identity or any affiliation that you may have; or modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site or other Offerings.

          No Unlawful Or Prohibited Use

          As a condition of your use of the Site, you represent and warrant to Helix Life that you will not use the Site or any Materials for any purpose that is unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Helix Life will fully cooperate with any law enforcement authorities or court order requesting or directing Helix Life to disclose the identity of anyone posting any such information or materials. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any Materials or information through any means not intentionally made available or provided for through the Site. It is up to you to take precautions to ensure that whatever Materials you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

          You acknowledge and agree that the Service and any necessary software used in connection with the Service (the "Software") contain proprietary and/or confidential information, Content and other materials that are protected by applicable intellectual property and other laws (including, without limitation, copyrights, trademarks, service marks and patents). Except as expressly authorized by us, you agree not to modify, rent, lease, loan, sell, distribute, create derivative works based on, or otherwise use the Software, the Service or any Content contained thereon, in whole or in part.


          Use of and browsing in the Site is done at your sole risk. The Materials provided at the Site are provided "as is” and "as available” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Helix Life further does not warrant the accuracy and completeness of the materials at the Site. Helix Life may make changes to the materials at the Site, or to the products and prices described in them, at any time without notice. The materials at the Site may be out of date, and Helix Life makes no commitment to update the materials at the Site. Information published at the Site may refer to products, programs or services that are intended for use only in a specific country and may not be used or relied upon in any other country. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

          Limitation of Liability

          In no event will Helix Life, its suppliers, or other third parties mentioned at this site be liable for any damages whatsoever. You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, exemplary or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or business interruption or other intangible losses (even if we have been advised of the possibility of such damages), resulting from (i) the use or the inability to use the Service or any product obtained through the Service; (ii) unauthorized access to or alteration of your transmissions or data; (iii) statements or conduct of any third party on the Service; or (iv) any other matter relating to the Service.
          If your use of the Materials or information from the Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

          If any part of these TOU is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these TOU shall continue in effect.

          Exclusions and Limitations

          Some jurisdictions do not allow the exclusion of certain warranties of the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

          Notice/Modification of These TOU

          We reserve the right at any time and from time to time periodically to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.


          We reserve the right, in our sole discretion, immediately and without notice to suspend these TOU, your account (if you have registered) and/or your ability to access any and all Helix Life Web Sites, and the related services or any portion thereof at any time. If you post images or Content to the Site that infringe the copyright of any third party, such conduct shall be grounds for immediate termination of your account.


          This Site is controlled by Helix Life from its offices in the State of North Carolina, United States of America. Helix Life makes no representation that all of the contents of the Site are appropriate or available for use in other locations, and access to the Site is prohibited from locations where some or all of the content is illegal. If you choose to access this Site from other locations, you do so at your own initiative and you are responsible for compliance with applicable local laws. You may not use or export any contents of the Site in violation of U.S. export laws and regulations. These TOU constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements between you and us. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Helix Life as a result of this agreement or use of the Site. These TOU and the relationship between you and us shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions. Unless otherwise provided herein, you and we agree to submit to the personal and exclusive jurisdiction and venue of the Federal and State courts located in Caswell County, North Carolina, USA. Any failure on our part to exercise or enforce any right or provision of these TOU shall not constitute a waiver of such right or provision. If any provision of these TOU is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these TOU remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these TOU must be filed within one (1) year after such claim or cause of action arose or be forever barred.

          Copyright and Trademark Notices

          All contents of the Site are: Copyright © 2018-2020 Helix Life International LLC. All rights reserved. The trademark Helix Life® and the other words and product names referenced herein are either trademarks or registered trademarks of Helix Life. Nothing contained on the Site should be construed as granting, by implication, estoppels or otherwise, any license or right to use any trademark displayed on the Site, or any license or right to use any other trademark owned by any other third party. In the event that you misuse any trademark in violation of these TOU, Helix Life will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. All rights not expressly grated herein are reserved.

          Last Revised: December 20, 2019

          Helix Life International LLC, 2246 NC Highway 62 N, Blanch, NC 27212
          (336) 455-7800




          Close (esc)

          join our newsletter

          Get the inside scoop and new product information by joining our newsletter!

          Age verification

          By clicking enter you are verifying that you are old enough to consume alcohol.


          Shopping Cart

          Your cart is currently empty.
          Shop now