Return Policy



Product Guarantees, Returns, and Inventory Repurchase

HelixLife International LLC warrants the quality of its products and will exchange any damaged or defective merchandise. HelixLife offers a 30-day, 100%, money-back refund on merchandise* sold to Retail Customers directly by IP and to Preferred Customers who purchase online through an official HelixLife website. IPs are also offered a 30-day, 100%, money-back guarantee on merchandise* when returned to the company in like new re-saleable condition. Returns for refunds in excess of $75.00 by an IP may result in a 6-month suspension of his/her promoter account. All returns must be pre-authorized through HelixLife's RMA process. The products must include a copy of the Purchase Receipt emailed at time of purchase and be in original packaging. Resigning IPs may be entitled to additional buy-back provisions - see paragraph 8.2.3. All refunds are issued back to the original credit/debit card with which the product was purchased. Refunds are issued after the merchandise is received back and inspected by HelixLife. It usually takes 1-2 billing cycles for a credit to appear on a credit card statement. In the case of a money order, cashier's or personal check used for payment, refund will be issued via a company check after merchandise is received backand inspected by HelixLife. All transactions are based upon the U.S. Dollar. HelixLife is not responsible for fluctuating exchange rates. HelixLife International LLC reserves the right to deny any return.

*Any Helix Energizer Water System return is limited to within 14 days of the original purchase.