Return Policy

 

  

Product Guarantees, Returns, and Inventory Repurchase

HelixLife International LLC warrants the quality of its products and will exchange any damaged or defective merchandise. HelixLife offers a 30-day, 100%, money-back refund on merchandise* sold to Retail Customers directly by IP and to Preferred Customers who purchase online through an official HelixLife website. Repeat orders are not eligible for refunds.  Orders older than 30 days are not refundable.  IPs are also offered a 30-day, 100%, money-back guarantee on merchandise* when returned to the company in like new re-saleable condition. All returns must be pre-authorized through HelixLife's RMA process. The products must include a copy of the Purchase Receipt emailed at time of purchase and be in original packaging. Resigning IPs may be entitled to additional buy-back provisions - see paragraph 8.2.3.  Returns for refunds in excess of $50.00 by an IP may result in the Involuntary Cancellation of his/her promoter account. Please note that it can take up to 10 business days for refunds to fully process.  All refunds are made by company check and are mailed via First Class Mail to original purchaser as shown on the corresponding Order.  No Returns will be accepted for ANY product without a return authorization.  Return authorizations may be obtained only from support@helixlife.com.  No refunds will be processed for ANY product until the package has been returned to us at Helix Life Int’l, LLC, 2246 NC Highway 62 N, Blanch, NC 27212.  Shipping – and any insurance – on returns is the responsibility of the purchaser.  All transactions are based upon the U.S. Dollar. HelixLife is not responsible for fluctuating exchange rates. HelixLife International LLC reserves the right to deny any return.

*Any Helix Energizer Water System return is limited to within 14 days of the original purchase.

**Only initial subscription orders are eligible for refund.

 Updated Jan. 28, 2020